Before you dial
Take a moment to look at the problem so you can describe it. A photo on your phone helps too, since we can talk you through what to look for.
- Where is the water, and is it clean or dirty?
- Is it one fixture or several?
- Roughly how old is the house?
- Do you know where the main shut-off valve is?
What we will ask
We will ask for your street and nearest cross street, what is happening, and how urgent it feels. For a water heater, the brand label and whether it runs on gas or electricity are useful. For drains, tell us which fixtures are slow and whether anything is coming up through the basement floor.
If you smell gas, exit the house and telephone Enbridge Gas or 911 from outside before calling a plumber.
While you wait
- Close the main water valve if there is an active leak.
- Switch off power to a water heater that is leaking.
- Move rugs, boxes and electronics away from the water.
- Stop using drains if sewage is backing up.
Then sit tight. We will confirm the visit on the phone and tell you when to expect us.